Polsek Rembang RAG Public Service Assistant

My Role

• 01Planned the RAG assistant flow and police-service knowledge base.
• 02Designed prompt guardrails so the assistant stays focused on Polsek Rembang services.
• 03Built the chat UI, API flow, and deployment-ready implementation.

Features

• 01Interactive chat for Q&A about police services with a friendly yet professional and informative tone.
• 02RAG over SOP documents: answers are derived from administrative service documents such as station profile, service hours, SKCK, lost item reports, event permits, detainee visits, and related public-service procedures.
• 03Response guardrails: assistant only answers topics relevant to police services, and politely declines off-topic questions.
• 04Consistent answer format (plain text): no markdown, no unusual symbols - easily readable on any device.
• 05Quick actions to speed up user flow: e.g., police service buttons, incident reports, and contact an officer.
• 06Download transcript: users can download chat history as evidence/conversation summary.

Impact

• Speeds up access to service information: citizens no longer need to search for procedures and requirements as answers are instantly available via chat.
• Reduces repetitive questions to officers for administrative matters (SKCK, lost items, permits), allowing officers to focus on field services.
• Enhances citizen experience with clear, consistent, and human-like responses - bringing public services closer through AI technology.

Stack